Customer Care

We hope that you will be thrilled with your Pouch purchase! However, if you should need to return or exchange an item, please follow the instructions below.

Returns

You have 10 days from date of receipt of shipment to return or exchange your order. Returns and exchanges must be postmarked within 10 days from date of invoice. We regret but there are no exceptions.
All items must be in new unworn/unwashed condition and returned in original bag with all tags still attached.
Pouch by Expectant Sport Inc. is not responsible for damages that occur during the return shipping process.
Original shipping charges are non-refundable and return charges are not paid by Pouch, unless there has been a shipping error.
We suggest insuring all returns.

All returns must have a Return Authorization number.
Please email us at info@PouchMom.com or call 203 329 3339 for Return/Exchange Authorization number prior to returning- this number must be written on outside of returned package. No returns will be accepted with this authorization number.

Exchanges

Exchanges are treated as returns. To exchange your item for a different size or color please email us at info@PouchMom.com or call 203 329 3339 with your request.
You will be charged for the new item when it ships out and you will receive a refund for the item you send back once we receive it.

Customer Care

Our Customer Care helpers really care, and are here to answer all your questions- please email any questions info@PouchMom.com , all are answered within 24hrs if not sooner!
We try to keep our website updated. However, sometimes we experience a greater than expected demand for an item. If the item is backordered we will contact you to let you know.